If your payment is refused, please double-check the following points:
- You have selected the right card type (Visa / MasterCard)
- Your card number, security code, and expiry date are correct
- Your card has not expired
- You have sufficient funds in your bank account
- If you are located outside of France, check that your bank is not blocking foreign payments, since our offices are located in France.
- Try again with a different browser
If you still have issues after checking the previous points, your bank might block the payment, and in most cases, getting in touch with your bank will solve the issue..
Otherwise, please get in touch with our support team, and we'll try our best to help you.
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